YY24100 Wall-Mounted Battery Backup for Home Power Outage 5.12kwh

Q: How long is the warranty?

A: We provide a 14 months warranty.

Q: What type of battery is in an 520C&320A-PD?

A: 520C&320A-PD Rechargeable lithium ion battery.

SHIPPING & DELIVERY

1. WHAT ARE MY SHIPPING OPTIONS?

Standard: 2-10 Business Days.

Delivery in the continental U.S. within six business days, Monday-Friday, by 7:00 PM. Delivery times to Alaska and Hawaii may vary.

2. HOW ARE MY SHIPPING COSTS CALCULATED?

Free Air Transport(Portable Power Station)

3. CAN I HAVE AN ORDER DELIVERED ON A WEEKEND?

SHIELDEN doesn't currently provide for Saturday or Sunday deliveries.

4. WHAT DO I DO IF MY ORDER IS LATE?

If the expected delivery time listed with your choice of shipping has expired, and tracking information doesn't help, please contact us immediately.

Your order may be late because no one was available to accept delivery. If you are not present when a delivery is attempted, the carrier will make a second attempt, and often a third. If delivery is still not made, the shipment will be returned to our warehouse. You must report to us any undelivered order within 25 days of the date you placed the order.

5. WHAT IF MY PACKAGE IS DAMAGED WHEN IT IS DELIVERED?

If your package arrives damaged, you may refuse delivery at no cost to you. Please contact us immediately so that we can correct the situation as soon as possible.